We would first like to apologize that your recent order arrived damaged/defective. We take great measures to ensure all products are shipped with the upmost care and sufficient packaging to arrive safely. We will work hard to remedy this issue as quickly as possible and to minimize your inconvenience. Please follow the steps below so we may file a claim with the manufacturer.

1. The quickest way for us to process a damage/defective claim is for you to email 3-4 digital photos of the specified issue to us at cs@westchaseshops.com. Please attempt to make these photos as clear as possible as they will be provided to our manufacturer to evaluate the claim and ensure a proper remedy is provided.

2. If digital photos are not available, please provide a detailed description of the specified issue for each product. For multiple piece orders or patio sets, please provide notes per product (i.e. patio table, patio chair, coffee table, etc…). Please be descriptive as possible as these notes will be provided to our manufacturer to evaluate the claim and ensure a proper remedy is provided.

3. Save all original packaging (box, manuals, hardware, packaging materials, etc.). If an entire replacement product is shipped, a call tag will be issued from the manufacturer to pick up the damaged product.

For additional information you can view our standard Shipping Policy at the link below.
http://www.patiolivingplus.com/shipping-policy/

Thanks for your assistance in dealing with this damage/defective request. Our manufacturers are very responsive in addressing these issues and typically ship a replacement product/parts within a few Business days. We will keep you updated throughout the process with any information along with tracking details of your replacement product/parts.