We would first like to apologize that your recent order arrived incomplete. We will work hard to remedy this issue as quickly as possible and to minimize your inconvenience. Please follow the steps below so we may file a missing claim with the manufacturer.

The quickest way for us to process a missing claim is for you to email a description of what parts, instructions ,etc.. are missing to us at service@patiolivingplus.com. Please attempt to make your description as clear as possible as they will be provided to our manufacturer to evaluate the claim and ensure a proper remedy is provided.

For additional information you can view our standard Shipping Policy at the link below.
http://www.patiolivingplus.com/shipping-policy/

Thanks for your assistance in dealing with this missing request. Our manufacturers are very responsive in addressing these issues and typically ship replacement parts within a few Business days. We will keep you updated throughout the process with any information along with tracking details of your replacement parts.