Order Information

How do I change or cancel my order?
Once the order is placed with PatioLivingPlus.com we will submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed, PatioLivingPlus.com and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, we don't accept order cancellations once the 24-hour window has passed. However, you may return the product subject to our Standard Return Policy.

At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in this e-mail receipt is correct. If the customer does not notify us of any changes within the 24-hour window, PatioLivingPlus.com will proceed with ordering the merchandise from the manufacturer. However, you may return the product subject to our Standard Return Policy.

What is your return policy?
See our Standard Return Policy here.

How do I return my product?
To return a product(s) you must follow our standard return process outlined below:

• Please contact us with your order number(s), what product(s) you are returning, and your name. We will issue you a PatioLivingPlus.com RMA number and a return address. Non-damaged product(s) refused for delivery, returned without a PatioLivingPlus.com issued RMA number, or returned to the wrong warehouse will be refused. You will also be responsible for roundtrip shipping charges. Please read our return instructions carefully to avoid delays and unnecessary expenses.

• You will have 30 days in which to return the product from the date that the RMA number is issued from PatioLivingPlus.com. After 30 days, the return authorization will expire and your product(s) are nonreturnable.

• Wrap and pack the product(s) you wish to return carefully. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable.

• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center. (Note: all LTL shipments must be shipped LTL on a pallet.) Do not write on the box to maintain its original condition. Improper labeling may make your product(s) nonreturnable. We recommend that you use an insured shipping method (insured for full value) with a tracking number. PatioLivingPlus.com is not responsible for product(s) lost or damaged during return shipping.

• Save your return tracking number, and if possible email it to us so that we can track your return.

• In the event that a return becomes damaged on its way back to the return destination, PatioLivingPlus.com will inform the customer via email that the product was received damaged and hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct PatioLivingPlus.com concerning what to do with the damaged product. If PatioLivingPlus.com has not received notification or response from the customer within 30 days, the product will be donated or destroyed.

• Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges.

• Once the returned product(s) has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund process will begin.

When will I receive my refund?
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement.

Pricing and Billing

What payment methods do you accept?
We happily accept Visa, MasterCard, Discover, American Express, PayPal, Google Checkout and personal checks/money orders for your payment convenience.

Do I have to pay sales tax?
Sales tax will be added to orders being sent to Florida. Shipments to Florida are subject to 7% sales tax.