The PatioLivingPlus.com 100% Satisfaction Guarantee means if you aren't happy with your purchase, return it within 30 days of receipt. We understand that sometimes the product you see online just isn't right for you when you get it home, and we want to make sure that when you buy from us, you do so with 100% confidence. Restrictions apply, so please read our Standard Return Policy below.

Standard Return Policy
We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% restocking fee (20% of the purchase price). Note: If your product was damaged during shipment, see our Shipping Policy section for details. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable. PatioLivingPlus.com, Inc. sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancellable once the order has been placed. Please note non-damaged product(s) refused for delivery, returned without a PatioLivingPlus.com issued RMA number, or returned to the wrong warehouse will be refused. You will also be responsible for roundtrip shipping charges. Please read our return instructions carefully to avoid delays and unnecessary expenses.

Products not eligible for return
* Custom orders (i.e. products that are custom made or made-to-order).
* Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
* Any product that has been assembled, installed (including cut or clipped wires), modified or used in any way.
* Any cushion or product that includes a specified cushion fabric selection
* Any product that is not in resalable condition.
* Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by PatioLivingPlus.com
* Any product that is not in the original box with sufficient packaging materials.
* Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500).
   When ordering large quantities, we suggest ordering a sample for evaluation.
* Any product not purchased from PatioLivingPlus.com.

 

Exchanges with Reduced Restocking Fees
PatioLivingPlus.com will reduce the restocking fee by 5% if an product from the same manufacturer of equal or greater value is purchased. All shipping charges are still applicable.